Return & Refund Policy We want you to be happy with your purchase. If something is not right, here is how returns and refunds work. ### Return window You may request a return within 7 days after you receive the goods. ### How to return 1. Contact our customer service at taotaob@taotaob.com (or via the Contact Us page) to request a return. 2. Ship the item back to our return address in China, in its original condition with tags and packaging where applicable. 3. Once we receive and inspect the returned goods, we will process your refund. ### Return shipping cost Return shipping is paid by the buyer. Please use a trackable shipping method, as we can only process a refund after the returned item is received. ### Refund - Refunds are issued to your original payment method (the same way you paid). - We process refunds within approximately 7 business days after we receive your returned item. - The time for the refund to appear in your account depends on your payment provider. ### Non-returnable items Certain items (for example opened personal-care or hygiene products) may not be eligible for return unless defective. We will let you know if this applies to your order. ### Questions Reach us anytime at taotaob@taotaob.com or +86 137 6497 6360.
