Shipping Policy

1. Delivery scope and time TAOTAOB ships to customers worldwide, and all orders are shipped from China. We work closely with SF Express and international logistics partners to ensure that your goods are delivered safely and on time. - Order Processing Time: After the order payment is successful, we will complete picking, quality inspection and packaging within 1-2 working days. - Transportation Time: International shipping usually takes 3-7 working days to arrive (remote areas or customs inspection time may be extended). - During holidays or peak promotion periods, processing and shipping times may be slightly delayed, please understand. ## 2. Shipping fee description - Free Shipping: You can enjoy free shipping worldwide when the actual payment amount of a single order exceeds $50. - Not meeting the free shipping threshold: When the order amount is less than $50, a fixed shipping fee of $25 will be charged. - Some special products (such as overweight, oversized items) may incur additional shipping costs, which will be clearly indicated on the page before placing an order. - Multiple orders placed by the same customer on the same day will be automatically combined for shipment, and shipping charges will be calculated based on the combined order amount. ## 3. Logistics tracking - After the product is shipped, we will send you a shipping notification and logistics tracking number via email. - You can check the transportation status in real time with the tracking number on the order details page or the official website of the logistics carrier (such as 17TRACK). - If the logistics information has not been updated for a long time, please contact customer service and we will assist you to verify with the carrier. ## 4. Customs duties and taxes - Cross-border orders may incur import taxes such as customs duties and value-added tax when entering the destination country or region. - Relevant taxes and fees will be borne by the recipient (if applicable), and the specific amount will be determined by the destination customs. - If the package is returned due to the recipient's refusal to pay customs duties, the resulting costs will be borne by the recipient. ## 5. Address and signature - Please be sure to provide an accurate, complete, and recyclable shipping address and contact number. The buyer will be responsible for the return or resending costs due to incorrect addresses or inability to contact. - It is recommended that you sign for the package in person and check the appearance of the package on the spot; if you find that the outer packaging is seriously damaged, please reject it on the spot and take a photo to contact customer service. - If the package is returned to China because the recipient has not picked it up for a long time, refused to accept it, etc., we will contact you to arrange re-delivery (shipping charges are extra) or handle it according to the return and exchange policy. ## 6. Force majeure We will not compensate for delays caused by force majeure such as natural disasters, flight delays, customs inspections, changes in destination policies, etc., but we will actively assist you in following up on logistics and seeking compensation from the carrier. ## 7. Contact us If you have any questions about delivery and logistics, please contact: customer service email taotaob@taotaob.com, customer service phone +86-13764976360.