FAQ

# Common questions # One, orders and payments Q: Which payment modalities do you support? A: We support mainstream international payments such as PayPal, with the United States dollar (USD). Q: How long after the order? A: Once the order is confirmed and paid, we usually arrange for delivery within 2-4 working days. Multiple orders within the same day may be consolidated into a single issue. Q: How to query orders and logistics A: You can check the status on "My Order" when you log in; we will provide a tracking list after shipment, and you can track the package tracks on logistics sites like 17 TRACK. # Two, distribution and receipt Q: Where are you going? A: We provide a global home-to-door service covering Europe, North America, Australia, the Middle East, South Asia and East Asia. Individual remote areas may not be able to reach them and may be contacted for confirmation before the next order. Q: How are the freight costs calculated? Free of freight A: Freight charges for international orders are based on destination and package weight, with full entitlement to free freight. Specific rules are available on the [distribution and return] (/shipping-returns) page. Q: How long will it be received after the next order? A: When goods are issued from China, international orders usually arrive on 4-12 working days, depending on destination clearance and logistics. Force majeure, such as customs clearance, may be delayed. Q: Are customs duties payable? A: Cross-border orders may generate tariffs and duties (where applicable) in the destination country or region, which are usually borne by the addressee. Tax exemptions vary from country to country and it is recommended that local policies be known before the next list. # Three, goods and quality Q: Are goods authentic? A: Yes. We are committed to all commodities being authentic and of regular origin and traceability. This is the bottom line that we have been running for decades, and it's the very foundation of the brand. Q: What about the difference between the goods received and the picture? A: If there is a slight color difference between the object and the picture due to the display differences, please refer to the object. If this is an issue of quality affecting use, apply for sale under the [return for goods policy] (/returns). # Four, the exchange and the sale Q: Can you cancel the order or apply for refund? A: Yes. Before the goods leave China, they can apply for cancellation of the order and a full refund; if the goods leave China, they have to be sent back to China in the same way, and we receive and receive and process the refund. The complete rule should read [Return of Goods Policy] (/returns). Q: What about the quality of goods received? A: Contact the passenger service within 48 hours of signing and receipt and provide a photo or video certificate. If it is verified that we are responsible, we will exchange or refund you in full. Q: What about forgetting passwords or account anomalies? A: You can reset it by clicking "Forget password" on the login page. In the event of an account anomaly, contact the customer service for assistance. Five, contact us If your questions are not in the above list, welcome to adopt [.. Contact us on our] (/contact) page: taotaob@taotaob.com, customer call WhatsApp +86-13764976360。