FAQ

We accept PayPal and other major international payment methods. All orders are settled in US dollars (USD).

Once your order is confirmed and paid, we usually dispatch within 2–4 business days. Several orders placed by the same customer on the same day may be combined into a single shipment.

Sign in and open "My Orders". After dispatch we provide a tracking number, which you can also follow on 17TRACK or similar tracking sites.

We deliver worldwide, mainly across Europe, North America, Australia, the Middle East, South Asia and East Asia. A few remote areas may be unreachable — contact us to confirm before ordering.

International shipping is calculated by destination and parcel weight, and shipping is free once your order reaches the threshold. See the Shipping & Returns page for the rules.

After dispatch from China, international orders usually arrive within 4–12 business days, depending on destination customs clearance and carrier performance. Customs inspections and other force majeure events may cause delays.

Cross-border orders may attract duties and taxes in the destination country or region, usually paid by the recipient. Duty-free thresholds differ from country to country, so please check your local rules before ordering.

Yes. We guarantee that every product is genuine, from legitimate and traceable sources. That has been our baseline for decades, and the foundation of our brand.

Slight colour differences can occur because screens vary, so please refer to the physical item. If a genuine quality problem affects use, request after-sales service under our Return & Refund Policy.

Every piece here is handmade, and we only begin making yours after your order is placed — each item is crafted by hand, one at a time. For that reason, except where there is a genuine quality problem, we cannot accept a return or cancel an order once it has been placed. Please consider carefully before you order.

Contact customer service within 48 hours of delivery, with photos or video as evidence. Where the fault is ours, we will replace the item or refund you in full.

Click "Forgot password" on the sign-in page to reset it through your registered email. For any other account problem, contact customer service for help.

Yes. Pearls and gemstones are sorted individually, then strung, knotted or set, polished and inspected by hand before packing. Nothing is machine-moulded to a template.

We work with natural materials. A freshwater pearl's shape, a gemstone's colour banding and the grain of agarwood all vary from piece to piece. The photos show the design; your piece is the only one with exactly that pattern.

Freshwater pearls (mostly baroque), natural gemstones including aquamarine, garnet, moonstone, blue lace agate and yellow tower quartz, sterling silver findings and clasps, and agarwood in some vintage-style sets.

All sterling silver darkens slowly in air. A soft polishing cloth brings the shine back in seconds, and storing pieces in a pouch slows it down.

Put it on last (after perfume and lotion), keep it away from chlorine and salt water, wipe it with a soft dry cloth after wearing, and store pieces separately so stones don't scratch each other.

In most cases yes. Send us a photo through the contact page and we'll tell you honestly whether it can be repaired and what it involves.

Many bracelets and necklaces are listed in several lengths (for example 15.5cm, 16cm and 17cm). If you need a length that isn't listed, message us before ordering.