Return & Refund Policy

Return & Refund Policy

Every Taotaob Select piece is handmade to order. We start making yours only after your order is placed, so each item is crafted by hand, one at a time, for you alone. Please read this policy before you order.

Handmade to order — no return for non-quality reasons

Because every piece is made to order and exists only for you, we cannot accept a return, an exchange or a cancellation for non-quality reasons once the order has been placed. This includes a change of mind, ordering the wrong size, or preferring a different colour. Please consider your choice carefully before ordering.

Quality problems — tell us within 48 hours

If your piece arrives with a genuine quality problem (a manufacturing defect, damage in transit, or the wrong item shipped), we will repair it, exchange it, or refund it.

1. 01Contact us at taotaob@taotaob.com (or through the Contact Us page) within 48 hours of delivery.
2. 02Send your order number and clear photos of the item and the problem.
3. 03We confirm the case and email you the return instructions. For confirmed quality problems, we cover the return shipping cost.
4. 04Once we receive and inspect the item, we issue the refund to your original payment method, usually within 7 business days. How long it then takes to appear depends on your payment provider.

Requests raised more than 48 hours after delivery cannot be accepted: a handmade piece cannot be remade or resold once it has been worn or altered.

Questions

Reach us any time at taotaob@taotaob.com or +86 137 6497 6360.