Privacy Policy

1. Introduction

TAOTAOB ("we") respects and protects your privacy. This policy explains how we collect, use, store, share and safeguard your personal information on taotaob.com. By using this website you agree to the practices described here.

2. Information we collect

• Account information: the name, email address and password (stored encrypted) you provide when registering.
• Order information: recipient name, delivery address, phone number, order contents and payment details. Payments are completed by third parties such as PayPal — we never store your card number.
• Browsing information: IP address, device type, browser, pages visited and cookies (see our Cookie Policy).
• Customer service correspondence: the questions, after-sales requests and feedback you send us.

3. How we use your information

• To process orders, arrange delivery and handle after-sales service.
• To send order status updates, shipping notifications and essential service emails.
• To improve the website experience and refine our products and services.
• To send promotional messages where you have consented — you can unsubscribe at any time.
• To prevent fraud and protect transaction security.

4. Sharing and disclosure

We never sell your personal information. We share it only in these situations:

• With logistics carriers, so that your parcel can be delivered.
• With payment providers (such as PayPal) in order to complete a transaction.
• Where required by law, or by a court or government authority.
• Where necessary to protect our legitimate interests, such as recovering payment or preventing fraud.

5. Cross-border transfer and storage

Because we sell to customers worldwide, your personal information may be processed and stored on servers inside and outside China. We apply reasonable technical and organisational measures to keep your data safe.

6. Information security

We use industry-standard safeguards — encrypted transmission, access control and security monitoring — to protect your information. No method of transmission or storage over the internet is absolutely secure, so please keep your password safe and stay alert to phishing emails and scams.

7. Your rights

• Access and correction: view and edit your profile in your account centre.
• Deletion: ask us to delete your account and related personal information, except where the law requires us to keep it.
• Withdraw consent: withdraw your authorisation for marketing messages at any time.
• Refuse cookies: manage cookies through your browser settings or our cookie banner — see our Cookie Policy.

8. Protection of minors

This website sells to adults. Visitors under 18 should use it with a guardian. We do not knowingly collect personal information from minors.

9. Policy updates

We may update this policy from time to time; the latest version is always published on this page. Material changes will be notified prominently.

10. Contact us

Questions about this policy or about how we handle your information? Email taotaob@taotaob.com or call +86-13764976360.