Shipping Policy

1. Where and when we ship

TAOTAOB ships worldwide — every order is dispatched from China. We work closely with SF Express and our international logistics partners to get your parcel to you safely and on time.

• Processing time: once payment clears, picking, quality checking and packing take 1–2 business days.
• Transit time: international delivery usually takes 3–7 business days (remote areas or customs inspections may take longer).
• During public holidays and peak sales periods, processing and transit may be slightly delayed.

2. Shipping costs

• Free shipping: orders of $50 or more ship free worldwide.
• Below the threshold: orders under $50 carry a flat shipping fee of $25.
• A few special items, such as overweight or oversized goods, may incur extra freight; this is shown on the page before you order.
• Several orders placed by the same customer on the same day are merged and shipped together, with shipping calculated on the combined order value.

3. Tracking your parcel

• Once your order ships, we email you a dispatch notice with your tracking number.
• You can check the status in your order details, or on the carrier's website (for example 17TRACK) using that number.
• If tracking has not updated for a long time, contact us and we will follow up with the carrier.

4. Duties and taxes

• Cross-border orders may attract import duties, VAT or other taxes on arrival.
• Where applicable these are paid by the recipient, at the amount assessed by destination customs.
• If a parcel is returned because duties were refused, the resulting costs are borne by the recipient.

5. Address and delivery

• Please provide an accurate, complete, deliverable address and phone number. The cost of a return or re-shipment caused by a wrong address or an unreachable recipient is the buyer's responsibility.
• We recommend signing for the parcel in person and checking the outer packaging; if it is badly damaged, refuse the delivery, take photos and contact us.
• If a parcel is returned to China because it was not collected or was refused, we will contact you to arrange re-shipment (shipping charged separately) or to handle it under our return policy.

6. Force majeure

Delays caused by natural disasters, flight disruption, customs inspections or changes in destination-country policy are not compensated, but we will actively follow up with the carrier on your behalf.

7. Contact us

Any question about shipping and logistics? Email taotaob@taotaob.com or call +86-13764976360.